Questions about Loota.
Still from the film
Answers
Answers you can check.
Can Loota be wrong?
Yes, like any language model. That is why answers are based on retrieved pages, carry references, and open the source with one click.
AI assists; a person checks and is responsible for the decision.
What do the labels High, Medium and Low mean?
They show how well the pages Loota found matched the question. They rate the search, not the answer, which is why the source is always shown.
What happens if the documents hold no answer?
Loota is instructed to say so rather than guess.
How current are the answers?
Exactly as current as the documents in your library.
How fast does Loota answer?
Response times depend on your hardware and workload, so the demo’s speed can differ from your own installation.
Which languages does it work in?
Loota answers in the language of the question, and the documents can be in another language. You can try Finnish-language answers in the demo.
The interface is currently in English.
Documents and access
Who sees what, and what is stored.
Which file types does the library accept?
PDF, Word (docx), Excel (xlsx, xls), PowerPoint (pptx), CSV, HTML, Markdown, plain text, RTF, JSON and XML.
Scanned pages without a text layer (there is no OCR) and CAD drawings are not supported.
Why does a reference to a Word document have no page number?
Word documents have no fixed page numbers, so the reference gives the document’s name. A PDF reference points to the page of the file, which can differ from the printed page number.
Is the model trained on our documents?
No. Your documents are used for search, not for training the model.
Does data leave the server?
The language model, the search and the databases run on your server. Questions and documents are not sent to an external AI service.
External connections are made only if an administrator switches on web search or an integration with another system; both are off by default. Your IT team can verify that no traffic leaves the server.
Can anyone see what users ask?
Yes. Conversation history is stored on your server, and administrators have a quality-monitoring view that shows users’ messages and feedback.
The log itself holds no content: for each question it records only an identifying hash.
Buying
Costs, compliance and getting started.
What does Loota cost?
Costs are set out in a written proposal that itemises hardware, deployment, service and maintenance. To get one, write to us; the first step is a demonstration.
Is Loota GDPR-compliant?
Compliance is assessed in your environment. With processing on your own server, no personal data is transferred to a cloud service, which makes the assessment simpler.
Regulation and your own server
Does it work with our user directory and our other systems?
Sign-in uses Keycloak (OIDC). In the technical review we look at connecting it to your organisation’s user directory.
Integrations with other systems are built for each customer with an integration framework. Through an integration, a user acts with their own access rights, and any action that writes waits for approval.
How are updates and remote support handled?
They are agreed in the written proposal.
How is the demo different from our own installation?
The software and the language model are the same. The demo runs on hosted services, so the text of documents and questions is processed by outside services. In your own installation everything runs on your server.
How do we start?
Try the demo first. Then we arrange a demonstration and a technical review.
The film and the pictures
About the film and the pictures.
What is real in the film on the home page?
The laptop shows the real Loota interface. The sequence has been shortened, and the answers in the demo were written in advance. The agreement, the company and the people are fictional.
Do the screenshots show the real Loota?
Yes, the interface is real. The text of the answers was written in advance, and the document is the same fictional agreement as in the film. The user’s name is fictional too.
Are the box and the data centre photographs?
No. The office, the box and the film’s data centre were modelled for the film. The data-centre picture on the home page is not from the film.
